How to become a Front Office Associate

Front office assistants work in a variety of office settings, from medical facilities to large enterprises, doing day-to-day administrative chores. They make and confirm appointments, answer phone calls, and greet guests. They could also be asked to answer simple questions and sort mail. Answering incoming phones, organising appointments, and greeting guests will be among their responsibilities. They may be asked to purchase office supplies as well. They also answer basic questions and sort mail, copy, scan, and file papers, and keep track of office supplies and arrange orders for replacements.

• They are responsible for providing exceptional guest experiences and ensuring smooth front desk operations. 
• Greeting and checking-in guests.
• Handling reservations.
• Managing phone calls and inquiries.
• Coordinating guest requests.
• Processing payments.
• Maintaining guest records. Front Office Associates also provide information about hotel services and local attractions and assist with concierge services.
• They play a crucial role in creating a positive first impression, ensuring guest satisfaction, and contributing to the overall efficiency and professionalism of the front office department.

They have a remarkable capacity to make people feel welcome. They've answered and screened phone calls before, as well as scheduled appointments. They can follow business etiquette and professionally present themselves. They know how to schedule appointments and use call forwarding systems. They've also worked with Microsoft Word, Excel, and Outlook Express, as well as other word processing, spreadsheet, and email programmes. Printers, copiers, scanners, and fax machines should all be familiar to them. They are also outstanding communicators and interlocutors.

• Hotels, resorts, lodges, bed and breakfast establishments, and Other accommodation facilities. 
• Event management, conference centres, cruise ships, airlines, and Corporate offices with front desk services
• Healthcare facilities, government offices, and Educational institutions