How to become a Steward

A steward assists with dishwashing and responds to the needs of customers in order to keep a restaurant, bar, or lounge clean and sanitary. Basic administrative functions, such as answering phones, taking bookings, and disseminating basic information, may also be performed by the steward. Customer requirements will be addressed, the wait staff will be assisted, all stations will be fully stocked, and all locations will be kept clean and hygienic. They clean the floors and food preparation facilities, resupply supplies, wipe tables, and dispose of trash. The steward is also in charge of keeping the bar and restaurant areas stocked with all essential supplies. Your day-to-day responsibilities will be reported to and coordinated with the Restaurant Manager.

A Steward is an individual responsible for various tasks related to the service and care of guests or customers in a hospitality or service-oriented environment. A Steward's specific duties and responsibilities can vary depending on the industry and the establishment they work in, such as hotels, restaurants, cruise ships, event venues, or airlines. Here are some everyday tasks performed by Stewards:

• Cleaning and Maintenance: Stewards are typically responsible for ensuring the cleanliness and maintenance of the premises. It includes cleaning tables, chairs, and other surfaces, organizing dining areas, and maintaining cleanliness and hygiene standards.
• Dishwashing and Kitchen Support: In food service establishments, Stewards often handle dishwashing duties, ensuring that dishes, glassware, utensils, and kitchen equipment are properly cleaned and maintained. They may also assist in essential food preparation, such as chopping vegetables or organizing ingredients.
• Table Setting and Service: Stewards help set up tables before service, arranging cutlery, glassware, and tableware according to established standards. During service, they may assist with taking orders, serving food and beverages, and providing attentive customer service to ensure a pleasant dining experience.
• Inventory Control: Stewards may monitor and control inventory levels of supplies such as cleaning materials, tableware, and kitchen essentials. They assist in receiving, storing, and organizing supplies, ensuring adequate stock is available for smooth operations.
• Event Support: In venues that host events or banquets, Stewards may assist in setting up event spaces, arranging furniture, and coordinating logistics. During events, they may help with food and beverage service, ensuring guests' needs are met efficiently.
• Customer Assistance: Stewards often interact directly with customers, providing assistance, answering questions, and addressing any concerns or requests. They strive to create a welcoming and hospitable environment for guests, ensuring their satisfaction and comfort.
• Safety and Hygiene: Stewards are responsible for maintaining safety and hygiene standards. They adhere to proper food handling and sanitation practices, follow safety protocols, and report any maintenance or safety issues to the appropriate personnel.
• Teamwork and Collaboration: Stewards work closely with other staff members, such as waiters, chefs, and supervisors, to ensure smooth operations and exceptional customer service. They collaborate effectively to meet guests' needs and maintain a harmonious working environment.

To become a successful Steward, several skills, abilities, and aptitudes are beneficial in performing the role effectively. Here are some key attributes to consider:

• Communication Skills: Effective communication is essential for interacting with guests, colleagues, and superiors. Stewards should possess strong verbal communication skills to listen to guest requests, convey information clearly, and provide excellent customer service.
• Attention to Detail: Stewards must pay attention to detail to ensure cleanliness, hygiene, and proper presentation. They should be meticulous in their work, ensuring that dining areas, utensils, and other surfaces are clean and well-maintained.
• Organizational Skills: Stewards must possess good organizational skills to manage their tasks efficiently. It includes managing their time, prioritizing responsibilities, and coordinating activities to ensure smooth operations.
• Physical Stamina: Stewarding can involve physical activities such as lifting and carrying trays, standing for long periods, and moving around in a fast-paced environment. Physical stamina and endurance are essential to handle the role's physical demands.
• Teamwork and Collaboration: Stewards often work as a team, collaborating with colleagues in various departments. The ability to work well with others, support team goals, and communicate effectively within a team environment is essential.
• Customer Service Orientation: Stewards should have a customer service mindset, focusing on providing guests with a positive and enjoyable experience. They should be friendly, approachable, and willing to go the extra mile to meet guest needs and ensure satisfaction.
• Adaptability: Stewards often work in dynamic environments where priorities and tasks change quickly. Being adaptable and flexible to handle schedule changes, assignments, and guest demands is essential.
• Hygiene and Safety Awareness: Stewards must follow hygiene and safety protocols to maintain cleanliness, prevent accidents, and adhere to health regulations. Knowledge of proper food handling, sanitation practices, and safety guidelines is essential.
• Problem-Solving Skills: Stewards should possess problem-solving abilities to address any issues or challenges during their duties. They should be able to think on their feet, find solutions to guest concerns, and escalate issues as necessary.
• Positive Attitude: A positive attitude creates a welcoming and enjoyable environment for guests. Stewards should be courteous, approachable, and cheerful in interactions with guests and colleagues.

A Steward in India can expect a starting salary ranging from Rs.2,00,000 to Rs.3,00,000 annually. With experience and skill development, mid-level Stewards can earn between Rs.3,00,000 to Rs.5,00,000 annually. Senior-level Stewards or those working in upscale establishments with high customer traffic may earn Rs.5,00,000 or more annually.
The highest scope for Stewards is generally found in urban areas with solid hospitality industries, such as metropolitan cities and popular tourist destinations. These locations offer more job opportunities, particularly in upscale hotels, resorts, fine-dining restaurants, and luxury cruise ships.
The highest-paying jobs for Stewards are often found in luxury hotels, resorts, and fine-dining restaurants, especially those catering to high-net-worth individuals and international clientele. Upscale and speciality restaurants offering exclusive dining experiences may offer higher salaries and better tips.

Internships labelled explicitly as "Steward" internships may be less familiar. However, internships or entry-level positions in the hospitality industry are available that provide practical experience in stewarding roles. These internships can offer valuable insights into the operations of hotels, restaurants, cruise ships, or other hospitality establishments.To find internships related to stewarding or hospitality, consider the following approaches:

• Hospitality Industry Job Boards: Explore job boards explicitly focusing on the hospitality and tourism industries. These platforms often feature internship opportunities in various departments, including stewarding.
• Company Websites: Visit the websites of hotels, resorts, cruise lines, and other hospitality establishments. Look for internship programs or career opportunities in food and beverage, housekeeping, or operations departments.
• Hospitality Management Programs: If you are enrolled in a hospitality management program or similar field of study, check with your university or college's career services department for internship opportunities. They may have connections with hospitality companies or can guide finding relevant internships.
• Networking: Leverage your personal and professional network to connect with individuals working in the hospitality industry. They may have information about internship openings or be able to provide referrals or recommendations.
• Job Fairs and Career Events: Attend hospitality industry job fairs or career events to network with industry professionals and learn about internship opportunities directly from hiring managers.