Course Description
An airport is a very busy place. Air traffic is increasing noticeably with each passing year. In order to ensure its smooth functioning, one must manage both people and cargo efficiently! This is where trained ground staff come handy!
What’s the first thing that comes to your mind while talking about airports? I’m sure these things will flash before your eyes – pilots, cabin crew, giant aircraft, passengers and cargo.
Airport management is not just about pilots and cabin crew! Behind the scenes, many professionals work on aspects such as security, cargo handling, passenger handling, customer service etc. These professionals come under the category of ‘Airport Ground Staff’.
An airport ground staff is trained in areas such as –
Passenger handling
Cargo handling
Security processes & protocols
Customer Service